We may collect personal and non-personal information in several ways, including:

Personal Information

When you contact us, request a consultation, schedule an appointment, or complete a form, we may collect:

• Name

• Email address

• Phone number

• Address (if provided voluntarily)

• Health or treatment preferences (if disclosed in consultation requests)

Automatically Collected Information

When you visit our website, certain data may be collected automatically, including:

• IP address and general location

• Device type and browser

• Pages visited and time spent on site

• Referring website or search query

This information helps us understand website performance and improve user experience.

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2. How We Use Your Information

We use collected information to:

• Schedule and confirm appointments

• Respond to inquiries or service requests

• Provide wellness, recovery, and aesthetic services

• Send important updates, offers, or follow-ups (you may opt out at any time)

• Improve our website, marketing, and customer service

• Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

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3. Marketing & Advertising

With your permission, we may use limited contact information for:

• Email newsletters or promotional offers

• Retargeting ads on platforms such as Google, Meta (Facebook/Instagram), or other advertising networks

You can unsubscribe from marketing communications at any time by following the opt-out instructions in any email or contacting us directly.

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4. Information Sharing

We may share information only when necessary to:

• Provide services through trusted third-party partners (e.g., scheduling software, secure payment processors, email providers)

• Comply with legal obligations or government requests

• Protect our rights, property, or safety and that of others

All partners handling personal data are required to maintain confidentiality and comply with privacy standards.

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5. Data Security

We use industry-standard safeguards to protect your personal information, including encryption, secure servers, and restricted access to authorized staff only.
While no online system can guarantee complete security, we strive to protect your data with the highest level of care.

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6. HIPAA Awareness

Norspring Health & Wellness is not a covered entity under HIPAA but takes all reasonable precautions to handle health-related information responsibly. Any health information voluntarily shared by clients is treated with strict confidentiality and used solely for providing wellness and aesthetic services.

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7. Your Rights & Choices

You have the right to:

• Access or correct your personal information

• Request deletion of your data (where applicable)

• Opt out of marketing communications

• Withdraw consent for processing

To exercise these rights, contact us at info@norspring.com or by mail at our clinic address below.

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8. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

• Improve functionality and navigation

• Analyze traffic and visitor behavior

• Deliver relevant advertisements

You can manage cookie settings through your browser preferences.

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9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

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10. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The revised date at the top of this page indicates the most recent update.

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11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Norspring Health & Wellness
140 W. 14th Street
Chattanooga, TN 37402
📧 info@norspring.com
📞 (423) 825-9888
🌐 www.norspring.com